PROFILE
I am a hard-working individual with strong problem-solving skills. I am quick-thinking but like to understand all aspects of a problem before I present a solution. I can see multiple viewpoints into situations and can respond with a solution that is mutually beneficial for all involved. I am able to communicate with all levels of the company including IT, Business Users, and Management.
EXPERIENCE
Sur La Table – Seattle, WA
Programmer/Analyst – 2007 – Present
- Analyze and develop small projects using a system development life cycle
- Participate on large project teams as a Developer
- Share business knowledge with team by maintaining a shared knowledge-base
- Program in RPG and CL on the iSeries platform using both native and Eclipse-based development tools
- Mentor and train additional staff
- DB2 and MS SQL Server experience
- Document i5 programming standards
- Document procedures and processes
- Create procedure to send store distributions to warehouse
- Automate nightly store sales processing jobs
- Manage deployments to test and production environments
- Monitor production environment processes
- 24/7 support
Costco Wholesale; Issaquah, WA
Programmer/Analyst – 2003 – 2007
- Analyze and develop small projects using a system development life cycle
- Participate on large project teams as a Developer
- Share business knowledge with development team
- Program in RPG and CL on iSeries platform using both native and Eclipse-based development tools
- SQL DB2 experience on iSeries platform
- Document procedures and processes
- Implement SOX security procedure around general ledger transactions
- Perform all duties of Technical Specialist
- 24/7 support
Technical Specialist – 2001 – 2003
- Provide second-level software support by working active tickets and providing knowledge-base information
- Develop troubleshooting skills by analyzing problems down to their basic components, testing those components
- Provide customer support by working with help desk staff and business user community
- 24/7 support
- Code fixes and small projects using RPG and CL on the AS/400
IS – Technician – 1999 – 2001
- Entry-level computer programming position
- Code individual programs and screens using RPG and CL
- Increase project teamwork skills by working on a corporate PO system project
Help Desk Technician – Costco Corporate – 1998 – 1999
- Support AS/400 systems
- Support warehouse hardware and desktop computers
- Resolve customer support issues by working closely with other technical, corporate, and warehouse staff
Cashier / Sales Auditor – Costco, Atlanta GA -1997 – 1998
- Develop customer support experience by working a register and by helping Costco members throughout the warehouse
- Audit sales for the warehouse
- Transferred from Atlanta warehouse to corporate office
EDUCATION
O’Reilly School of Technology Online – 2009
- HTML/CSS – Complete
- Javascript 1 – Complete
- Javascript 2 – Currently Enrolled
- PHP 1-3 – Upcoming
University of Washington; Seattle WA – Java Programming Certificate 2004-2005
- Object-Oriented Design
- Java Programming
- Eclipse
North Metro Technical Institute; Acworth GA — Computer Programming – 1997
- Visual Basic
- C++
SKILLS
- Html, CSS, Javascript, JQuery
- WordPress
- Proficient in RPGIII, RPGIV, CL, and SQL
- Excellent problem solving skills
- Analysis and Design
- Communication skills: able to write documentation for different levels of technical expertise
- iSeries experience with ASC Sequel, ILE Debugger, Hawkeye, Ezview, Infinium Fixed Assets, Island Pacific, CommercialWare, Websphere Developer Studio
- Java experience with Eclipse
- Microsoft experience with Office, SQL Server, and Visual Studio